With Deanfield Homes you can be confident in your decision to purchase a brand new home.
Our homes come with a 10-year NHBC warranty, giving you the reassurance that your home has been constructed to stringent quality standards, and providing cover against structural defects. At each step of the purchasing process you will be kept fully informed and given the opportunity to ask questions.
Existing Customer? Access your home information, documents and services via our Homeowner Folio here.
If you have an emergency:
For emergencies during office hours (7.45am to 4.15pm on weekdays), please contact the Customer Service team on 01494 578911.
For emergencies outside of normal office hours (between 4.15pm & 7.45am weekdays or during weekends/public holidays), please phone our emergency out of hours contact number: AFTER BUILD 0330 1242262
If you need to report a (non emergency) defect which you believe requires attention, please email the Customer Services Team on CustomerService@deanfieldhomes.co.uk. Where possible, please include photographs as they’ll help us assess your enquiry more efficiently.
Once you have found the right home for you, you will enter a reservation agreement which details the reservation fee and an agreed date by which exchange of contracts must take place. We know circumstances change and you can reserve your new home with the reassurance of a 14-day cooling off period, within which you may cancel the agreement and receive a full refund of the reservation fee.
Following reservation, you will be invited to Post-Reservation Meeting to enable the sales team to fully explain the benefits of the development and your chosen home. This will also be your opportunity to ask any questions you may have prior to committing to your purchase.
After exchange of contracts and approximately one week prior to your completion date, you will be invited to visit and view your home in its virtually complete condition. You have the option to appoint a qualified inspector to undertake the visit on your behalf, at your cost, if you prefer. During this visit, a home demonstration will also be undertaken, where details of how to look after your new home, including how to maintain the heating and electrical equipment, will be explained
Our dedicated Customer Service team are on hand to provide you with peace of mind for two years after you move in and the NHBC warranty is valid for 10 years from exchange of contracts. Your new home benefits from a 10-year warranty (NHBC or Premier Guarantee) which is valid from completion. You will also be provided with access to an online portal containing all relevant contact details, including our dedicated Customer Service team and out-of-hours contact information. The portal will also contain details and instructions relating to all fitted appliances and specific information on how to care for your home.
If you reserved your new Deanfield home on or after 04 April 2023, the New Homes Quality Code applies.
If you reserved your new Deanfield home after 01 March 2026, NHQB V2 Code applies.
If you reserved your Deanfield home before 04 April 2023, the Consumer Code for Home Builders applies.